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Front-Desk Mistakes That Drive Patients Away (And How to Stop Them) Webinar Options:Transcript State-specific regulatory updates: SUI wagePatients dont leave practices because of clinical care. They leave because of how theyre treated. In fact, in a study of more than 35,000 patients, 96% said their biggest frustration had nothing to do with the doctorit was poor front desk service. Your front desk sets the tone for the entire patient experience. Every phone call, check in, question, delay, or difficult interaction shapes how patients feel about your practice. Without the right skills,
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